WatchDOG® for Reg E

Breakthroughs in technology over the last twenty-five years have allowed financial institutions, big and small, to become increasingly significant partners in their customers’ lives. The miracle of the first ATMs spitting out cash after hours has ballooned to your customers’ near dependence on electronic-funds-transfer (EFT) technology for everything from receiving their paycheck or paying their bills to purchasing their groceries and gas.  

The increased reliance on EFTs in everyday lives has coincided with a proportionate increase in the number of EFT error claims that financial institutions receive. While technology contributed to this problem, you can also use ATTUS’ web-based technology to resolve it. Our WatchDOG® for Reg E automates your error resolution process from the initial customer complaint, through the investigation, to the final resolution of acceptance and payment or declination of the claim.

• Replace your costly and inconsistent manual process with a fully automated process that works within your existing assignment of employee duties
• Provide greater assurance that all required procedures and customer notices are completed within the Reg E-defined timeframes
• Reduce losses by lowering your threshold for paying claims without an investigation
• Minimize risks associated with inaccurate or imprecise handling of claims
• Ensure any amount credited to a customer’s account is accurately calculated

• Prompts your employees at every step of the process through a tickler and case management system
• Scripts questions for all employees to use in gathering the appropriate information at the time the claim is first reported so that a proper investigation can be conducted
• Liability Calculator ensures both the bank’s and customer’s liability for EFT errors are accurately calculated
• Allows a more accurate cost/benefit analysis for investigating and paying claims

You don’t have to incur additional risk or costs just because your customers’ reliance on EFT transactions has multiplied over the last decade. With ATTUS’ WatchDOG® for Reg E you can be confident that you have a system in place that meets your Reg E requirements, lowers your costs and minimizes your compliance and legal risk. 

We are ready to focus on your process efficiency and compliance needs. Email or call us today at 1-888-494-8449 to find out how WatchDOG® for Reg E can lower your threshold for paying claims without an investigation and reduce your risk of inaccurate claim holding.